Class Schedule

Click on a class below to begin the enrollment process:

Airline 101 (ITS & e-commerce Employees Only)

What's a leg? What's a seg? What are OOOI's?  How do pilots know what schedule to fly? What's a codeshare?  Why do people get so freaked out when Visops is down?  What is Visops?

Learn airline operations basics, including terminology, business roles, and responsibilities. Understand the flight lifecycle from scheduling to post-departure. Recognize how ITS systems are used throughout the operation

Course Objectives:

  • Introduction to airline operations terminology, business roles, and responsibilities.
  • Explain the lifecycle of a flight from scheduling to post-departure.
  • Recognize how ITS systems are used throughout the operation.

Intended Audience:

  • ITS & e-commerce New Employees

Prerequisites: None

Remarks:

  • This class is delivered via MS Teams (virtual webinar). 
  • Teams meeting link will be sent to the registered participants prior to the session.
Business Writing and Email Etiquette (ITS Employees Only)

Create a professional and credible first impression through writing. Whether you are writing an e-mail to your boss or a letter to a potential client, being able to craft your argument concisely and persuasively is essential. The last thing you need is an amateurish typo, grammar error or format infraction to undermine your message. In this course, you'll develop the skills to be clear and concise in all your written communications.

Learning Objectives:

  • Analyze a writing situation and determine the appropriate communication strategy, format, style, and content.
  • Understand how to organize information and ideas logically, efficiently, and effectively.
  • Learn how to spot slippery misspellings and common errors in grammar.
  • Explore the appropriate usage of jargon and acronyms in business correspondence
  • Discover how to sequence your ideas to make your writing more compelling
  • Compose powerful openings and closings that motivate your reader to action
  • Avoid E-mail Jail: A primer on e-mail tone, etiquette, and the latest style guidelines
  • Create an email subject line that accurately describes the content of the message
  • Identify clear action items and for whom in your emails
  • Discover how well you currently catch errors with limited time.
  • Explore proofreading strategies that can dramatically increase your writing accuracy
  • How to tactfully provide feedback to others who might need better editing or proofreading techniques

Remarks:

  • Registered participants for the remote session will receive MS Teams link before the class.

 

Commercial Systems 101 (All Employees)

Learn airline industry jargon and how we sell air travel and ancillaries through our commercial channels. This course is intended to give you a good business and technical insight into how commercial systems work at Alaska Airgroup. 

Learning Objectives:

  • Discover the foundations of selling air travel and ancillaries.
  • Realize the meaning of terms like PNR, VCR, OA, PSS, etc.
  • Explore how the customer journey is organized and described.
  • Recognize how air travel is priced and how we handle promotional discounts.
  • Identify the various pieces of a travel reservation and how complimentary elite upgrades work.
  • Assess the functions of the technical components of the major commercial systems.

Intended Audience:

  • All technical and non-technical employees who would like to broaden their understanding of the airline industry and specifically how AAG commercial systems work.

Remarks:

  • Laptops are not required
  • Teams meeting link will be sent to the registered participants prior to the session.

 

GitHub Copilot: Bootcamp (101) (ITS Employees & Contractors Only)

This boot camp includes concepts and coding demos, ensuring a comprehensive understanding of GitHub’s Copilot features. The dynamic learning environment is tailored to empower you with the skills needed to use GitHub Copilot effectively in your coding projects, enhancing your programming expertise.

Objectives:

  • Get an Overview of AI and GitHub Copilot.
  • Discover how to Integrate and Utilize Copilot.
  • Identify Secure Coding Practices with Copilot
  • Explore the capabilities of Copilot and its limitations.
  • Recognize how to “think outside the box”.
  • Practice the concepts in the labs to reinforce learning.

Intended Audience:

ITS Employees and Contractors


Remarks:

Teams meeting invite will be sent to the registered participants prior to the session.

GitHub Copilot: Garage Sessions (ITS Employees & Contractors Only)

Copilot Garage Sessions are “bring-your-own-questions” style sessions that answer your questions about using Copilot effectively. You will get out of these sessions what you put into them, so come prepared with questions.

Ask-Us-Anything sessions!
• Bring your specific questions and scenarios.
• Get answers to your questions within the context of your working environment


Intended Audience:

ITS Employees and Contractors


Remarks:

Teams meeting invite will be sent to the registered participants prior to the session.

GitHub Copilot: Prompt Engineering Techniques & Strategies (201) (ITS Employees & Contractors Only)

Explore the dynamic world of GitHub Copilot, uncovering concepts, strategies, and prompt patterns in depth, complemented by live demos. Push the boundaries of what is possible with insights drawn from cutting-edge research focused on practical use cases that blend technical prowess with creativity.

Objectives:

  • Boost productivity through efficient AI interactions
  • Master prompt engineering principles
  • Discover Advanced AI model communication techniques
  • Explore tailoring prompts for specific coding challenges

Intended Audience:

ITS Employees and Contractors


Remarks:

Teams meeting invite will be sent to the registered participants prior to the session.

Intro to Containers, Dockers & Kubernetes (3-Day) (Webinar) (ITS Employees Only)

This three-day beginners class is designed for employees new to Containers, Dockers and Kubernetes. The course consists of a breakdown of introductory concepts of all three.

Course Outline:

• Getting Started with Containers & Kubernetes
• Understanding Immutable Infrastructure
• Lifecycle of a Container
• Building Container Images
• Shipping and Sharing Images
• Using container registries
• Applications on Kubernetes (Pods, Services, Deployments)
• YAML primer
• Effective Interfacing with Kubernetes using Kubectl
• Namespaces and Quotas
• Elasticity and Scaling
• Understanding Ingress
• ConfigMaps and Secrets
• Helm & Kustomize
• Overview of Kubernetes Architecture
• Networking Options
• Security with Secrets, RBAC
• Storage Options & Stateful Sets
• The GitOps Approach

Intended Audience: ITS Employees

Remarks:

  • This class is delivered via MS Teams (virtual webinar).
  • Registered participants will receive MS Team connection instructions prior to the class.
  • Participants are expected to attend all three days of the class.
Introduction to Sabre (ITS & E-commerce Employees Only)

Sabre is the global distribution system that Alaska and hundreds of other airlines use to aggregate flights and passenger records, and tickets. This high-level class will provide an introduction to Sabre and PNRs (Passenger Name Records).

Objectives:

  • Learn what Sabre is and how it connects AS to the rest of the travel world
  • Discuss the different Sabre environments
  • Review the various fields of a guest reservation and a guest ticket
  • Identify how both the reservation and ticket are connected

Intended Audience: ITS & E-commerce Employees Only

Remarks:

  • This class is delivered via MS Teams (virtual webinar). 
    Registered participants will receive MS Team connection instructions prior to the class 
Know Your Business: Network Operations Control (All Employees) (Hybrid)

 Learn more about the heart of Alaska Airlines operations, the Network Operations Control. Every airline is required to have representatives from multiple divisions in one location to manage the operation in a real-time environment. Learn more about each department located in the NOC – Dispatch, Central Load Planning, Crew Scheduling, Maintenance Control, Maintenance Planning, and the Bridge. The aim of every department is to run a safe and efficient operation on a daily basis.   Horizon and Alaska have separate teams to oversee this function for the respective systems. Horizon calls their organization SOC, while Alaska calls their organization NOC or Network Operations Control.

Intended Audience: Air Group employees

Prerequisites: Manager approval

Remarks:

  • Offered by Alaska Air Group Learning and Development
Know Your Business: People Team (HR) (All Employees) (Hybrid)

Get to know the human side of the business, the Human Resources side that is.

Alaska and Horizon were built by and for great people. Human Resources and Labor Relations work in partnership with every division within the two companies in support of our people. This course will not only explore the organizational structure and business product of these two divisions, but it will also provide an opportunity to understand what it takes to support the people of an organization our size.

Intended Audience: Air Group employees

Prerequisites: Manager approval

Remarks: Offered by Alaska Air Group Learning and Development

React JavaScript: Advanced (3-Day) (ITS Employees Only)

This three-day course will cover the architecture, components, and advanced concepts involved in building rich internet applications using React. You will also master the art of creating and deploying dynamic front-end applications using React features like component architecture, data binding, declarative views, and much more.

Learning Objectives:

  • Review the fundamentals of React
  • Define Custom hooks and reuse of stateful logic
  • Discover Redux and when to use it 
  • Test Vanilla Javascript with Jest
  • Determine the cause of a component to render
  • Use Next.js or Remix to mix React Server Components and Client Components

Intended Audience:

ITS Web developers 


Prerequisites:

  • Basic HTML and CSS skills
  • Intermediate JavaScript skills

Remarks:

  • Teams meeting invite will be sent to the registered participants prior to the session.

Contact Us

Information & Technology Services (ITS) Division
Employee Training

 

Learner Expectations

By registering for a class, you agree to the following:

  1. You have discussed and received approval from your supervisor to attend the selected class. Don't forget to update your Outlook calendar and setup an out of office message.

  2. Participants are required to stay for the ENTIRE duration of the class. When instructors have to slow the pace of instruction to bring attendees up to speed, it becomes a distraction and disruption to everyone.

  3. During class, please do NOT multitask (i.e. check emails, answer calls, and attend other meetings). Out of courtesy to the facilitator and other participants, please register for another session if you cannot actively participate.

Cancellation Policy

Please email technology.university@alaskaair.com at least 72 hours in advance to cancel or reschedule. This will allow another employee to take your place.

There is a cost associated with each seat in the class, regardless if an employee is present or absent. 

Training/Conference Requests

• Classes and courses (individuals/teams)
• Conferences and conventions (individuals/teams)

Pluralsight Licenses

A limited number of Pluralsight rotating licenses are available exclusively to ITS employees. Please email to request access. 

Tech Talks

60-minute presentations that cover a broad range of topics at varying technical levels. Sessions announced via Outlook meeting invite. Email us if you are interested in becoming a speaker/presenter.

Microsoft End User Training

AS/QX Digital Learning offers end user M365, SharePoint, Power Apps, Power Automate and PowerBI courses (open to all employees). Click here to view the course catalog. 

AAG Tuition Reimbursement Program  

• Click here to learn more.
• Questions? ed.assistance@alaskaair.com