Class Schedule

What's a leg? What's a seg? What are OOOI's?  How do pilots know what schedule to fly? What's a codeshare?  Why do people get so freaked out when Visops is down?  What is Visops?

Learn airline operations basics, including terminology, business roles, and responsibilities. Understand the flight lifecycle from scheduling to post-departure. Recognize how ITS systems are used throughout the operation

Course Objectives:

• Introduction to airline operations terminology, business roles, and responsibilities.
• Explain the lifecycle of a flight from scheduling to post-departure.
• Recognize how ITS systems are used throughout the operation.

Intended Audience:

• ITS & e-commerce New Employees

Prerequisites: None

Remarks:

• This class is delivered via MS Teams (virtual webinar). 
• Teams meeting link will be sent to the registered participants prior to the session.

• Wednesday, April 29, 2026 from 1:30 PM to 3:30 PMMicrosoft Teams Webinar
• Please check back soon for class schedule.

In this class, attendees will learn about Alaska’s CARE Team Program, legislation, and legal requirements, and how to support and meet the needs of survivors and guests’ families after an aircraft incident or accident occurs

Intended Audience: Air Group employees

Prerequisites: Manager approval

Remarks: Offered by ASERBC - Emergency Response

• Wednesday, March 18, 2026 from 9:00 AM to 4:00 PMSEA: Flt Trn Ctr - ECC

Learn airline industry jargon and how we sell air travel and ancillaries through our commercial channels. This course is intended to give you a good business and technical insight into how commercial systems work at Alaska Airgroup. 

Learning Objectives:

• Discover the foundations of selling air travel and ancillaries.
• Realize the meaning of terms like PNR, VCR, OA, PSS, etc.
• Explore how the customer journey is organized and described.
• Recognize how air travel is priced and how we handle promotional discounts.
• Identify the various pieces of a travel reservation and how complimentary elite upgrades work.
• Assess the functions of the technical components of the major commercial systems.

Intended Audience:

• All technical and non-technical employees who would like to broaden their understanding of the airline industry and specifically how AAG commercial systems work.

Remarks:

• Laptops are not required
• Teams meeting link will be sent to the registered participants prior to the session.

• Please check back soon for class schedule.

Live interactive session led by the Talent Acquisition team to provide interviewers with a deeper understanding of interview compliance, the importance of the candidate experience, and ways to improve interview skills. It is recommended to complete the self-guided Interview Skills, Candidate Experience & Compliance Training before signing up for this live session.

Objectives:

• Deeper understanding of interview compliance.
• The importance of the candidate experience.
• Improved interview skills.

• Monday, March 23, 2026 from 1:00 PM to 2:30 PMMicrosoft Teams Webinar

This three-day beginners class is designed for employees new to Containers, Dockers and Kubernetes. The course consists of a breakdown of introductory concepts of all three.

Course Outline:

• Getting Started with Containers & Kubernetes
• Understanding Immutable Infrastructure
• Lifecycle of a Container
• Building Container Images
• Shipping and Sharing Images
• Using container registries
• Applications on Kubernetes (Pods, Services, Deployments)
• YAML primer
• Effective Interfacing with Kubernetes using Kubectl
• Namespaces and Quotas
• Elasticity and Scaling
• Understanding Ingress
• ConfigMaps and Secrets
• Helm & Kustomize
• Overview of Kubernetes Architecture
• Networking Options
• Security with Secrets, RBAC
• Storage Options & Stateful Sets
• The GitOps Approach

Intended Audience: ITS Employees

Remarks:

• This class is delivered via MS Teams (virtual webinar).
• Registered participants will receive MS Team connection instructions prior to the class.
• Participants are expected to attend all three days of the class.

• Please check back soon for class schedule.

Sabre is the global distribution system that Alaska and hundreds of other airlines use to aggregate flights and passenger records, and tickets. This high-level class will provide an introduction to Sabre and PNRs (Passenger Name Records).

Objectives:

• Learn what Sabre is and how it connects AS to the rest of the travel world
• Discuss the different Sabre environments
• Review the various fields of a guest reservation and a guest ticket
• Identify how both the reservation and ticket are connected

Intended Audience: ITS & E-commerce Employees Only

Remarks:

• This class is delivered via MS Teams (virtual webinar). 
  Registered participants will receive MS Team connection instructions prior to the class 

• Please check back soon for class schedule.

A great opportunity to learn about how our airline generates revenue. Based on demand and what factors drive fares, inventory, overbooking and much more. 

Intended Audience: Air Group employees

Prerequisites: Manager approval

Remarks: Offered by Alaska Air Group Learning and Development

• Tuesday, March 17, 2026 from 9:00 AM to 11:30 AMSEA: HUB Bravo

This one-hour course provides a developer-focused overview of PCI DSS secure coding expectations for payment applications and systems that store, process, or transmit cardholder data (CHD) or sensitive authentication data (SAD). The session translates PCI requirements into practical engineering controls, with emphasis on secure SDLC integration, access control, cryptography and key management basics, and tokenization patterns commonly used to reduce CHD exposure.

Learning Objectives:

• Explain the developer-relevant scope of PCI DSS for payment software, including CHD vs. SAD handling expectations.
• Identify common payment-application security failures (authn/authz, insecure storage, weak crypto usage, logging leakage) and the controls PCI expects to mitigate them.
• Apply secure SDLC practices aligned with PCI expectations, including requirements definition, threat modeling touchpoints, secure coding standards, and verification activities.
• Describe secure approaches for encryption in transit and at rest, including basic key management responsibilities and common implementation pitfalls.
• Understand how tokenization reduces exposure, what it does not solve, and how tokenized architectures affect developer responsibilities (data flows, storage, logging, and access control).

Intended Audience: ITS & E-commerce Developers

Remarks:

• It's a virtual session. Registered participants will receive MS Teams connection instructions prior to the class.
• Approved contractors who code are eligible to attend.

• Tuesday, March 17, 2026 from 1:00 PM to 2:00 PMMicrosoft Teams Webinar