Class Schedule

What's a leg? What's a seg? What are OOOI's?  How do pilots know what schedule to fly? What's a codeshare?  Why do people get so freaked out when Visops is down?  What is Visops?

Learn airline operations basics, including terminology, business roles, and responsibilities. Understand the flight lifecycle from scheduling to post-departure. Recognize how ITS systems are used throughout the operation

Course Objectives:

• Introduction to airline operations terminology, business roles, and responsibilities.
• Explain the lifecycle of a flight from scheduling to post-departure.
• Recognize how ITS systems are used throughout the operation.

Intended Audience:

• ITS & e-commerce New Employees

Prerequisites: None

Remarks:

• This class is delivered via MS Teams (virtual webinar). 
• Teams meeting link will be sent to the registered participants prior to the session.

• Please check back soon for class schedule.

Create a professional and credible first impression through writing. Whether you are writing an e-mail to your boss or a letter to a potential client, being able to craft your argument concisely and persuasively is essential. The last thing you need is an amateurish typo, grammar error or format infraction to undermine your message. In this course, you'll develop the skills to be clear and concise in all your written communications.

Learning Objectives:

• Analyze a writing situation and determine the appropriate communication strategy, format, style, and content.
• Understand how to organize information and ideas logically, efficiently, and effectively.
• Learn how to spot slippery misspellings and common errors in grammar.
• Explore the appropriate usage of jargon and acronyms in business correspondence
• Discover how to sequence your ideas to make your writing more compelling
• Compose powerful openings and closings that motivate your reader to action
• Avoid E-mail Jail: A primer on e-mail tone, etiquette, and the latest style guidelines
• Create an email subject line that accurately describes the content of the message
• Identify clear action items and for whom in your emails
• Discover how well you currently catch errors with limited time.
• Explore proofreading strategies that can dramatically increase your writing accuracy
• How to tactfully provide feedback to others who might need better editing or proofreading techniques

Remarks:

• Registered participants for the remote session will receive MS Teams link before the class.

• Wednesday, May 29, 2024 from 9:00 AM to 12:00 PMSEA: Technology Training Center (McGee Bldg - 2nd Floor)
• Wednesday, May 29, 2024 from 1:00 PM to 4:00 PMMicrosoft Teams Webinar

Learn airline industry jargon and how we sell air travel and ancillaries through our commercial channels. This course is intended to give you a good business and technical insight into how commercial systems work at Alaska Airgroup. 

Learning Objectives:

• Discover the foundations of selling air travel and ancillaries.
• Realize the meaning of terms like PNR, VCR, OA, PSS, etc.
• Explore how the customer journey is organized and described.
• Recognize how air travel is priced and how we handle promotional discounts.
• Identify the various pieces of a travel reservation and how complimentary elite upgrades work.
• Assess the functions of the technical components of the major commercial systems.

Intended Audience:

• All technical and non-technical employees who would like to broaden their understanding of the airline industry and specifically how AAG commercial systems work.

Remarks:

• Laptops are not required
• Teams meeting link will be sent to the registered participants prior to the session.

• Please check back soon for class schedule.

This three-day beginners class is designed for employees new to Containers, Dockers and Kubernetes. The course consists of a breakdown of introductory concepts of all three.

Course Outline:

• Getting Started with Containers & Kubernetes
• Understanding Immutable Infrastructure
• Lifecycle of a Container
• Building Container Images
• Shipping and Sharing Images
• Using container registries
• Applications on Kubernetes (Pods, Services, Deployments)
• YAML primer
• Effective Interfacing with Kubernetes using Kubectl
• Namespaces and Quotas
• Elasticity and Scaling
• Understanding Ingress
• ConfigMaps and Secrets
• Helm & Kustomize
• Overview of Kubernetes Architecture
• Networking Options
• Security with Secrets, RBAC
• Storage Options & Stateful Sets
• The GitOps Approach

Intended Audience: ITS Employees

Remarks:

• This class is delivered via MS Teams (virtual webinar).
• Registered participants will receive MS Team connection instructions prior to the class.
• Participants are expected to attend all three days of the class.

• Please check back soon for class schedule.

Sabre is the global distribution system that Alaska and hundreds of other airlines use to aggregate flights and passenger records, and tickets. This high-level class will provide an introduction to Sabre and PNRs (Passenger Name Records).

Objectives:

• Learn what Sabre is and how it connects AS to the rest of the travel world
• Discuss the different Sabre environments
• Review the various fields of a guest reservation and a guest ticket
• Identify how both the reservation and ticket are connected

Intended Audience: ITS & E-commerce Employees Only

Remarks:

• This class is delivered via MS Teams (virtual webinar). 
  Registered participants will receive MS Team connection instructions prior to the class 

• Please check back soon for class schedule.

Ever wonder how those fruit and cheese platters show up on your flight? How did the wifi gets added to the aircraft? Who painted Tinkerbell on the tail? How was the supplier for your uniform chosen? We do those things and more!!

The Supply Chain Team serves as the connector between Alaska and Horizon and the companies that provide goods and services to the airline. Come learn more about how we lead stakeholders through determining specifics of what’s needed, finding out what’s available on the market, selecting suppliers, and negotiating the best deals. You’ll be introduced to the behind the scenes world of procurement, contracting, logistics, supplier selection, and evaluation and hear about some recent projects and challenges lead by the Supply Chain Team

Intended Audience: Air Group employees

Prerequisites: Manager approval

Remarks: Offered by Alaska Air Group Learning and Development

• Tuesday, April 30, 2024 from 1:00 PM to 4:00 PMSEA: HUB Alpha 1 & 2